Your aging report is starting to feel like a bad roommate—always there, always taking up space, never contributing to your bottom line.
If you’ve been watching accounts sit in 90+ day purgatory with no movement, no resolution, and no real answers, it’s not just frustrating—it’s financially dangerous. Whether you’re drowning in denials, short-staffed, or trying to make sense of EHR spaghetti, one thing’s clear: something has to change.
Let’s break down the five common A/R killers keeping your balances stuck—and what to do about them.
(P.S. If you’re already halfway to burnout, check out our billing services to see how we handle this mess for behavioral health organizations across the U.S.)
1. You’re Coding for What You Did—Not What You Can Bill
It doesn’t matter how clinically accurate your codes are if they don’t align with payer-specific rules. Over-documenting, undercoding, or misaligning CPT modifiers can all lead to clean claims that still get rejected.
Fix it: Use RCM teams who specialize in behavioral health coding, not generalists. This isn’t cardiology—you need experts who understand how to maximize reimbursements within behavioral health limits.
2. Your Denials Are Getting “Worked” — But Not Resolved
Just because a team is touching your denials doesn’t mean they’re fixing them. If you see the same claims bouncing back or the same denial reasons recurring, it’s time for an audit.
Fix it: Track denial trends monthly and create a closed-loop system that feeds learnings back into front-end processes. No feedback loop? Expect rinse and repeat chaos.
3. Your Front Desk is Accidentally Tanking Your Claims
Eligibility checks missed. COBs not verified. Client names entered with typos. One small error at intake can create weeks of A/R blockage downstream.
Fix it: Front-end training isn’t optional—it’s your first line of defense. Capture offers front-end workflow support as part of a full-cycle billing solution.
4. You’re Still “Working” Old A/R With No Plan to Collect
You know the accounts. The ones from 8 months ago that keep getting pushed down the follow-up queue. At some point, “pending” becomes “never going to happen.”
Fix it: Segment your aging. Identify what’s still collectible, what’s worth escalating, and what needs to be written off. Then act—don’t just report.
5. Your Team Is Doing Too Much (and Not Enough of the Right Things)
Small in-house teams mean your best billing staff are juggling credentialing, authorizations, denials, client calls, and reports. Burnout is inevitable—and so is slippage.
Fix it: Outsourcing isn’t a failure. It’s strategic. Teams like Capture RCM are built to only do billing, freeing up your team to focus on client care and compliance.
📞 Ready to Unstick Your A/R?
Call (380) 383-6822 or visit to learn more about our billing services in the United States. We specialize in behavioral health—and we’re ready to help your revenue move again.
