With over 35 years of experience in the healthcare revenue cycle management industry, Susan Wenner is a visionary leader and the driving force behind Capture RCM. As the Founder and Chief Operating Officer, Susan has dedicated her career to enhancing billing processes for healthcare providers, ensuring they can focus on what they do best—delivering exceptional patient care.
Susan’s journey began in the early days of healthcare billing, where she quickly recognized the challenges providers faced in navigating complex reimbursement environments. Her passion for problem-solving and commitment to excellence led her to establish Capture RCM, a company that sets new standards for efficiency and transparency in healthcare billing.
Under her leadership, Capture RCM has become a trusted partner for numerous healthcare organizations, providing tailored solutions that improve revenue cycles while minimizing administrative burdens. Susan’s deep understanding of both the technical and operational aspects of RCM has been instrumental in developing innovative strategies that drive financial performance and enhance patient satisfaction.
Known for her collaborative approach, Susan prioritizes building strong relationships with clients and stakeholders. She fosters an environment where feedback is welcomed and used to create meaningful improvements. Her expertise has earned recognition across the industry, making her a sought-after speaker and consultant on best practices in revenue cycle management. Notably, she works closely with various electronic health record (EHR) systems and clearinghouses to deliver integrated solutions that streamline processes, enhance accuracy, and improve efficiency.
When she’s not at the forefront of Capture RCM’s operations, Susan enjoys mentoring emerging leaders in the healthcare sector and advocating for industry advancements that support the evolving needs of providers and patients alike.
Brandon serves as Chief Operating Officer at Capture RCM Operations, where he oversees end-to-end operational strategy, process optimization, and builds cross-functional teams to drive efficiency and scalable growth. With over a decade of leadership focusing on the team and how we can best serve clients and facilities, Brandon has a proven track record of delivering industry leading teams and building high-performance cultures that align operations with business objectives. Previously, he worked in the financial industry, most recently focusing on network growth and revitalization. Passionate about efficiency and data-driven decision-making, Brandon excels at translating executive vision into executable plans that enhance performance and customer satisfaction.
Brandon and his family reside near the coast in North Carolina where they love spending time outside and enjoying days in the sun at the beach. They are actively involved in their community, church, and local chambers.
As our Chief Growth Officer, Michael brings nearly 20 years of hands-on experience in healthcare, working across everything from behavioral health to dental practices and hospital systems. He has a
deep understanding of the ins and outs of health insurance, helping organizations navigate the often- complex world of coverage and reimbursement. Michael is passionate about helping organizations find new ways to grow—whether that means introducing smarter technology, improving patient care, or simply making things run more smoothly.
Throughout his career, he’s built a reputation for spotting opportunities where others might not look. He’s helped teams embrace new tools and ideas that not only make a real difference for patients but also boost the bottom line. Michael’s approach is all about meeting people where they are, listening to their needs, and working together to find solutions that work for everyone. He’s known for building strong partnerships with people at every level of the healthcare world. By
focusing on both the human and business sides of healthcare, Michael has helped facilities and providers deliver better care while also creating lasting financial growth. At the end of the day, his goal is simple: to help healthcare organizations thrive—so they can keep making a difference for the people they serve. Michael lives in Charleston, South Carolina with his wife, and two kids.
